Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
The Help Desk team is responsible for phone and email support of over 10,000 system users and over 50,000 customers. The help desk team member interacts with users to resolve problems, questions or requests through phone or email. The help desk agent may also interact with customers to resolve billing related inquiries as part of an Information Technology application outsourcing service delivery team. The agent builds and demonstrates a working knowledge of the supported application system, its associated financial system interfaces, and the customer registration system. This agent responds to user requests and issues and resolves them courteously, quickly and correctly. This team member also interacts with other members of the help desk team and escalates issues, as needed.
- Key responsibilities include working with project leadership in the following areas
- Responding to customer inquiries via phone and email
- Track all customer interactions accurately and in a timely manner
- Meet metrics, as defined by the team
- Collaborating with team members to resolve customer issues
- Provides timely and accurate status for the assigned work