We are seeking a highly motivated Digital Senior Manager Solution Engineer/Internal Medicine Technical Product Owner to join Pfizer’s Digital Customer Experience Creation Center (C4) responsible for Patent services Digital solutions. These Technology teams manages technology strategy and solution delivery for many teams within Pfizer’s Patient and Health Impact (PHI) organization. The ideal candidate would be someone with advanced knowledge of visualization tools, Salesforce/Salesforce Health Cloud.
This Senior Solution Engineer role is part technical project manager, part Salesforce Engineer. The Salesforce Engineer is responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our customer relationship management (CRM) platform. The Solution Engineer position is a hands-on role which will have solution design oversight and manage the data integrations from internal and external sources, into the Patient CRM solution and the sharing of data across the Patient services eco system. The scope of this role includes a wide range of highly transactional platforms and data sources with diverse collection points and complicated collection methods. Delivering data reliability, efficiency, quality, and Data Governance ensuring security and compliance.
In your role leading Polaris Patient Services Platform Engineering to help Pfizer BUs define required visualizations to support their day-to-day operations. This activity will require an understanding of the Patient CRM data and inter-data relationships with our 3rd Party Patient Services Operations (Hub) programs and our Patient Insights Analytics Platform.
You will have the opportunity to:
Work with business product owners to assess business requirements and translate those into customized & scalable solutions using the Salesforce platform.
Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education.
Review solutions and ensuring that the Salesforce solutions are scalable and perform optimally (even during high volume periods), are secure and meet compliance requirements.
Provide detailed level of effort estimates for proposed solutions with other team members. Articulate the benefits and risks to a solution's feasibility and functionality.
Collaborate with Product Manager and Support Operations team to review releases and roadmaps from Salesforce and evaluate opportunities, as well as potential impacts to current applications, orgs, and solutions.
Negotiate solutions to complex problems with both the product teams and third-party service providers.
Partner with the Support Operations team to ensure considerations for long-term support requirements are identified for all new solutions.
Evaluate new technologies that can improve the Salesforce solutions and recommend changes or additions as needed, staying up to date with the latest trends and best practices.
Implement and maintain DevSecOps practices using tools such as Copado, AccelQ, and Automation, ensuring security is integrated into all stages of the software development lifecycle.
7+ years of relevant technical Senior Salesforce Solution Engineer experience.
At least 2 Relevant Salesforce Certifications (Health Cloud Certification, Application, Administrator, Advanced Administrator, Sales Cloud Consultant).
Experience developing custom and declarative solutions using Salesforce framework and technology stack.
Hands on development experience in Apex, Visualforce, Lightning (Aura and LWC), Force.com and JAVA/J2EE, exposure with CICD and integration tools like Mulesoft, Copado, GitHub, Jira, IDE tools like Visual Studio and Eclipse), Understanding of REST/SOAP APIs, SDKs, and their applications.
Experience with Continuous Delivery of complex Salesforce solutions. Follow established Salesforce development standards and best practices.
Strong interpersonal skills and experience communicating with technical and non-technical audiences. Ability to adapt to changing working conditions and work assignments.
Extensive experiences with integration platforms supporting critical, large volumes.
Knowledge of at least one major technical design area (WebDev, AppStore, Business, Integration, Data, Security, Infrastructure, enterprise, etc.)
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Additional Salesforce Certifications that may include Administrator, Advanced Administrator, Platform App Builder, Platform Developer I, User Experience Designer, System Architect, or Application Architect.
Technology certifications such as Copado, GitHub, Test Automation Tool Suites (e.g. Pytest, Selenium, AccelQ).
Expertise working in Scaled Agile SAFE environment.
Working knowledge of Salesforce Health Cloud, Patient Connect product, systems within the Patient Services functions.
Knowledge of database, storage, hosting, cloud, application, analytics, and services technologies, Tableau analytics and reporting.
Other Job Details
Last day to apply: February 26, 2024
Work Location Assignment: Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business.
Additional Location Information: Collegeville, PA; New York City, NY
The annual base salary for this position ranges from $117,300.00 to $195,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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